Transform your work orders into opportunities
Turn every work order into visual proof—photos, videos, and remote help—captured in the field and automatically routed into SAMPRO for faster approvals, better customer trust, and more upsell opportunities.
Intelligent field service communications—inside your SAMPRO workflow
XOi Vision is a cloud-based mobile platform that helps technicians document service calls, collaborate in real time, and build a searchable library of field knowledge. Integrated with SAMPRO TechAnywhere, it makes that field content easy to capture, share, and route back to the office—without extra steps.
- Increase customer transparency with photo/video evidence and customer-facing links
- Solve problems faster with real-time remote support and collaboration tools
- Standardize quality by capturing best-tech knowledge and training others consistently
How the integration works in the field
Step 1 — Start from the work order in TechAnywhere
The workflow begins in SAMPRO TechAnywhere. When a work order is acknowledged, a technician can create the associated XOi job right from the mobile process.
Step 2 — Capture what matters (photos, videos, tags, notes)
Technicians document the call with photo/video and structured context so issues, fixes, and recommendations are clear—internally and to the customer.
Step 3 — Share customer-facing visual insights instantly
TechAnywhere provides direct links to XOi Vision so clickable media links can be shared via receipts, text, or email for faster approvals and issue resolution.
Step 4 — Route content to the back office (and into SAMPRO records)
Captured content is stored securely in the cloud and routed to the office. It can populate across SAMPRO records (site record, work order, etc.) to trigger quoting opportunities, safety documentation, and follow-up workflows.
What you can do with XOi Vision + SAMPRO
“Capture” field documentation without extra admin
Attach photos, videos, tags, and custom notes to jobs—and keep everything centralized with cloud storage.
Customer-facing deliverables that win trust
Bring customers “to the job site” virtually with visual context on quotes, invoices, and receipts.
Remote support that speeds resolution
Launch a live video call so experts can see what techs see; annotate paused frames and share documents in real time.
Build a field-ready knowledge base
Create a searchable repository of manuals, wiring diagrams, training videos, and internal how-to content techs can access on site.
Run a virtual support center
Use queue-based collaboration to support techs at scale (especially helpful when senior techs are scarce).
Sync content to SAMPro for sales + ops follow-through
Auto-route field content into SAMPRO so office teams can spot quote-worthy findings, document safety issues, and standardize next steps.
Benefits
Stand out with a deliverable competitors can’t match
Most contractors “say” they’re great. Visual proof makes it believable—and memorable.
Increase first-time-fix rates and reduce rework
Better documentation + faster expert support = fewer return trips and less ambiguity.
Make every tech your best tech
Capture tribal knowledge from senior techs and reuse it to coach new hires consistently.
Accelerate approvals (and sell more recommended work)
When customers can see the issue, approvals move faster—and recommended repairs and upgrades convert better.
Who this integration is best for?
Teams & roles
- Service Managers & Field Supervisors
- Dispatch & Operations Leaders
- Safety & Quality Managers
- Training/Enablement Leads
- Owners/GMs focused on differentiation and margin
Best-fit scenarios
- You want photo/video proof on every service call
- You struggle with consistency across technicians
- You need faster remote troubleshooting and support
- You want field discoveries routed to the office for quoting
FAQ
XOi Vision integrates with SAMPRO through the TechAnywhere mobile workflow, with direct access points to your XOi account and job creation tied to work orders.
Yes. Clickable media links can be generated and shared through receipts, text, or email to improve transparency and speed approvals.
XOi provides secure, cloud-based storage for captured media so it stays centralized and accessible.
Yes. XOi supports a library of manuals, diagrams, and technician-created training content that can be accessed in the field.
- Field Documentation, Field Operations, Remote Support
Quick Links
Try SAMPRO + XOi Technologies
See how easily XOi Technologies works with SAMPRO
Tell us what you want to improve—customer transparency, tech consistency, remote support, or documentation—and we’ll show you the workflow end-to-end.