Your biggest commercial clients don’t want to call you. They want to see what’s going on.
Facility managers and national accounts are under pressure to prove they’re on top of spend, uptime, and risk across their sites. If your only interface is a phone line and an inbox, you’re making them work way too hard—and you’re making it easy for a more transparent competitor to walk in the door.
That’s why a modern customer portal like FMAnywhere isn’t a “nice extra” anymore. For serious service contractors, it’s becoming the cost of doing business.
What Facility Managers Actually Want
If you sit in an FM’s chair, their wish list is simple:
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A single place to request service and see status
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Real-time visibility into open work orders and history
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A way to review and approve quotes without email chains
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Simple visibility into spend by site, time period, or asset
FMAnywhere, part of the SAMPro Anywhere Suite, is built to deliver exactly that: a self-service customer portal for requesting service, tracking work orders, managing quotes, and approving estimates from anywhere.
Stop Making Key Accounts Live in Your Inbox
Without a portal, your team spends a ton of time on low-value tasks:
- Emailing status updates on tickets
- Resending copies of invoices and quotes
- Digging up history for a location or asset
- Clarifying what’s approved vs pending
FMAnywhere lets you push that visibility directly into your clients’ hands:
- FMs log in and see open, in-progress, and completed work
- They drill into history by site or asset
- They review and approve quotes online
- They see notes, photos, and documentation in one place
Your staff stops acting like human status trackers, and your clients finally feel like they have control.
Stronger Relationships, Stickier Revenue
When you offer a proper FM portal, you’re not just checking a tech box. You’re changing the relationship:
- You become easier to do business with than your competitors
- You give procurement and facilities clean data for their own reporting
- You reduce the noise that normally kills trust (lost tickets, slow responses, unclear approvals)
For national maintenance organizations and large multi-site clients, this can be the difference between “just another vendor” and “strategic partner we don’t want to lose.”
Why It Matters that FMAnywhere Sits on SAMPro
The value of FMAnywhere isn’t just in the portal UI—it’s that it’s wired directly into your SAMPro ERP:
- Requests become work orders in your Field Service Software
- Updates and notes flow back to the portal automatically
- Billing and contract status live in the same system as operational data
No separate customer portal database to maintain. No manual sync. No “we’ll update the portal later.”
Clients see what’s actually happening because FMAnywhere is reading straight from the ERP you already use to run the work.
Make it easy to work with you.
Book a SAMPro + FMAnywhere demo to see how giving your clients a modern portal can reduce noise, increase transparency, and make your business a harder one to replace.
