Service and Field Operations Built for Real-World Complexity
End-to-End Control From Dispatch to Invoice
SAMPRO connects dispatch, work orders, technicians, billing, inventory usage, and customer communication into a single operational system. Rules-Based Management automation enforces workflows, accountability, and real-time visibility.
Core Service and Field Capabilities
Capabilities include:
- Scheduling and dispatch with real-time visibility
- Work order management with automated status enforcement
- Preventive maintenance contract management
- Service billing automation
- Mobile field operations via TechAnywhere
- GPS and fleet visibility through DBFleet
- Customer portals via FMAnywhere
How SAMPRO Enforces Operational Control
Rules-Based Management triggers alerts and escalations when work orders fall out of spec. TechAnywhere enables technicians to capture labor, materials, photos, signatures, and payments in the field. DBXChange ensures secure real-time data flow.
Business Impact
- Reduced billing errors and missed charges
- Faster work order turnaround and invoicing
- Increased technician productivity
- Scalable service operations across locations
Capabilities Included
Work Order Management
Scheduling and Dispatch
PM Contracts
TechAnywhere
SAMPRO Fleet
Rules-Based Management
ReportAnywhere
Work Order Management
Scheduling and Dispatch
PM Contracts
Tech Anywhere
SAMPRO Fleet
Rules-Based Management
Report Anywhere
FAQs
Is SAMPRO built for large, multi-branch service organizations?
Yes. SAMPRO supports unlimited technicians, vehicles, and locations.
Does SAMPRO support offline mobile work?
Yes. TechAnywhere includes store-and-forward functionality.
How does SAMPRO prevent workflow breakdowns?
Rules-Based Management enforces predefined workflows and escalates exceptions automatically.